Support
The internet is a complicated & ever-changing landscape and you have enough on your plate to worry about. You don’t want to spend hours researching how to do something on your website or panic when something goes awry in your application, as it inevitably does.
This is where our support services come in. Partner with us on a monthly and/or quarterly basis and rest easy knowing we’re not only working behind the scenes to ensure things remain “ship shape” but that we can be there for you when you need us most.
Monthly retainer
WordPress Maintenance – Plugins & Updates
Our website maintenance package will run monthly CMS (*Content Management System – which is the platform/tool that allows administrators to manage the content (& other factors) on your WordPress website) & plugin updates for your website. This will minimise the possibility of your site being hacked and ensure that your website always has the current security updates installed. With us handling the updates for you, we do so in a safe manner which allows us to quickly & easily, roll back to how the website was before we made any updates, should the worst happen.
Addition of new / bespoke features
Our monthly retainer offers ongoing development of your existing website and includes suggestions for the improvement of your site. This package is great if you want to keep your website looking modern and fresh for your client base. As with everything technology-based, the development of new plugins and creative elements will ensure your clients are kept engaged and in touch with your current offerings.
Quarterly Review
Analysis of:
- Performance
- Security
- Cross browser testing
- Cross device testing
- Aesthetic/user experience improvements
- Conversion rate (whether it’s achieving its goal)
Improvement suggestions/report
- Our quarterly review package offers ongoing development of your existing website and includes suggestions for the improvement of your site. This package is great if you want to keep your website looking modern and fresh for your client base. As with everything technology-based, the development of new plugins and creative elements will ensure your clients are kept engaged and in touch with your current offerings.
Put the kettle on
Something happened with your website or app and you don’t know what to do about it?! Take a breath, get in touch with us via email, phone or our website chat and go put the kettle on whilst we take care of it for you.
